WACRN > Department of Commerce - WA

Department of Commerce - WA

 

What does WA travel industry deregulation mean for consumers?

Western Australia's licensing system for travel agents ceased on 8 October 2014 as part of national deregulation of the industry.

The Travel Compensation Fund (TCF), which travel agents had to be a member of, is only taking consumer claims in relation to travel bookings paid for before 1 July 2014 and will be wound down by late 2015.

The TCF offered consumers compensation when travel agents or other intermediaries (e.g. wholesaler or cruise operator) went bust. Without the TCF this compensation is not available.

Please see attachment for further information.

What does WA travel industry deregulation mean for consumers (2).docx